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Integration is a key part of any system.  Even if you have a great application with killer features,  much of the value is lost if it does not connect well to other features.   Our basic strategy to add value:

Selection - choose best of breed applications.

Hosting - these killer apps have to live somewhere.  ITA business services will scale with your organization from modest managed hosting to soaring through the clouds.

Availability - these features are much more valuable if they are available when and where you use them.  They are more valuable still if you can share, only appropriate aspects, with co-workers and customers.

Links between systems - where we really distinguish ourselves from our competitors.  Features like Connections which links CRM, Google Calendar, handheld devices, and custom web sites & Seed which links custom web sites to project management.